Refund & Cancellation Policy

Paid subscriptions renew automatically. Cancel any time from your billing settings before the renewal date; you keep access until the end of the paid period, then your workspace moves to the free tier where you can still read, export and delete your data. Cancelling does not delete data.

Fees are non-refundable, including for unused time, downgrades and unused top-ups, except where the law requires otherwise or we agree in writing. If we charged you in error or charged twice, tell us within 30 days and we will correct it. Payments are processed by our payment partner as merchant of record; refunds, where granted, are paid back to the original payment method.

Some countries give consumers statutory cancellation or refund rights. DonorDesk is intended for organisations and professionals, and nothing here limits rights that cannot be waived by law.

Billing questions: legal@donordesk.online. See also the Terms of Service (section 9, Fees and payment).