Contact Support
support@donordesk.online is the best channel for how-to questions, technical problems, billing and account access.
Other addresses:
- privacy@donordesk.online – privacy, data requests, account deletion, DPAs
- legal@donordesk.online – subprocessor list and legal questions
- Contact sales – Growth and Enterprise, custom needs
Support levels follow your plan: community support on Starter, email support on Team, priority email support with an onboarding call on Growth, and an SLA with a dedicated contact on Enterprise.
What to include
- The email address you sign in with and your organisation name
- What you expected and what happened (a screenshot helps)
- The project, reporting period and page
- The time it happened
- Any message shown, including a Reference ID if the page displays one
Before you write
- Search these articles. Every screen has a Help link to related guides.
- Try the Troubleshooting guides.
- Take the Academy tour if you are new.
Security issues
Email support@donordesk.online with URGENT – security in the subject.
Feature requests
Email support@donordesk.online with Feature request in the subject and describe the problem you want solved.
What we can't do
We cannot write your donor reports, interpret a donor's rules for you, or enter data on your behalf. For donor-specific compliance questions, ask your donor.