Troubleshooting

Find solutions to common problems. If you need more help, contact us at support@donordesk.online.

Can't log in? Find solutions here.

Locked out, 2FA issues, account recovery.

Payment failures, invoices, and plan changes.

Slow pages, crashes, and display issues.

Recover lost or deleted data.

Problems creating or configuring projects.

Logframe errors and missing data.

Indicator value problems and missing data.

Upload failures and format issues.

AI draft failures and missing content.

PDF, DOCX, XLSX export problems.

Storage limits and missing files.

Dashboard won't load or shows errors.

Checklist not updating or items stuck.

AI not generating or returning errors.