Troubleshooting Compliance Checklist
Checklist not updating or items stuck.
The checklist is empty
Items are created from the donor template, logframe, activities and evidence. Make sure the project has a reviewed template and indicators, then in the report editor use ⋯ → Scan for missing items.
Items I resolved came back
The checklist re-checks itself. Resolved items stay resolved unless the underlying problem recurs (for example evidence was deleted or an indicator became unverified).
I can't resolve an item
- You need checklist permission: Admin, Project Manager, M&E Officer, Grants Officer or Compliance Officer.
- Resolve needs a note. Accept risk on a high-severity item asks you to confirm you have authority.
- Some items only clear when you fix the source (upload the evidence, verify the indicator).
Bulk actions do nothing
Click Bulk actions, tick items or Select all, choose the action and enter the shared note. Click Exit bulk when done.
A blocker is stopping approval or export
Blocking items appear in Report checks in the editor. Clear them, or accept them with a reason if you have the authority. See Troubleshooting export issues.
Readiness score seems low
Open the Readiness explanation on the Compliance page to see what drags it down: unverified indicators, missing evidence, unresolved items.
An item has no fix link
Some items must be resolved manually. Add a note describing what you did.