Troubleshooting Export Issues

PDF, DOCX, XLSX export problems.

"Export is blocked"

The export wizard runs the same gate as approval. Expand the list and fix each item. Each links to where you can resolve it.

Issue	What it means	Fix
Unsupported material claims	A statement is not backed by evidence.	Correct, keep with a note, or leave it out (Exclude claim).
Numeric contradictions	A number disagrees with verified data.	Use the evidence value or edit the text.
Stale verifications	Data or evidence changed after it was verified.	Verify it again, then re-check the report.
Evidence hash mismatches	An evidence file was replaced after verification.	Re-verify the file.
Confidentiality violations	The report cites a Sensitive or Highly sensitive file.	Remove the claim, or have an Admin or Grants Officer confirm it may be shared.
Unsatisfied requirements	A donor requirement is unmet (for example a required table or section).	Add the missing content or resolve the checklist item.
Assertion coverage gaps	Part of the report was not checked.	Run Re-check now from Report checks.

You can Accept with limitation (with a reason) where allowed. High-risk and confidential items need the right authority.

The report must be Approved first.
Your role must be allowed to export: Admin, Project Manager, Grants Officer or Viewer.

The template must be Reviewed, and the mapping approved with the original .docx.
Mapping must be locked to the reporting period. See How to upload a donor template.

Charts appear if you saved one on the section. Check the Chart tab for that section and re-export.

Left-out statements are removed from exports. Re-run the export after making the decision, and make sure you exported the current version.

Try the export again from the Export Center. If it repeats, email support@donordesk.online with the export time and type.

Use the watermarked internal export. The donor submission export is only available when the gate passes.