Troubleshooting Account Access

I can't see a project

Access follows your role and your project assignments. Ask an Admin or Project Manager to add you on the project's Team tab (Assign member).

I can't do something I could before

Your role may have changed. Ask an Admin to check Team. The role list is in User roles and permissions.

I can't open Billing, Team or Setup

These are Admin pages: Billing and Team need the Admin role, and Settings → Setup needs permission to create projects (Admin).

I need to change my role or email

Roles are changed by an Admin on the Team page. To change your email, contact support@donordesk.online.

Someone left the organisation

Ask an Admin to review the Team page and change their role or project assignments. To remove someone entirely, contact support@donordesk.online.

Seats are full

Full seats are limited by plan (Starter 1, Team 5, Growth 15). Read-only Viewers are counted separately. Free a seat or upgrade. See Plans and limits.

The Admin is unavailable

If nobody with the Admin role can sign in, email support@donordesk.online from the original signup address to prove ownership.

Account security concerns

Change your password in Settings → Security and read Security best practices.