Troubleshooting Dashboard Loading
Dashboard won't load or shows errors.
Home shows "Could not load" cards
Individual cards can fail without breaking the page (for example Notifications unavailable, Deadlines unavailable, Projects unavailable). Reload after a minute. If one stays broken, email support@donordesk.online with the card name and time.
Home is empty
- No projects yet: use Create your first project (Admin) or ask an Admin to assign you.
- No deadlines: create reporting periods with donor deadlines.
- "No urgent work items right now" means nothing needs your attention.
Numbers differ from a project's page
Readiness and counts on Home are summaries across projects you can see. Open the project for the authoritative status.
My Work shows nothing
The list only includes items you can act on. Clear the type and urgency filters.
Notifications missing
Notifications appear only inside DonorDesk (email is not active). Use the bell, Notifications, and My Work.