Troubleshooting Data Recovery
Recover lost or deleted data.
Act quickly and stop editing the affected item. Most things can be recovered from history inside DonorDesk.
A report section was changed or deleted
- Open the report editor and select the section.
- In the inspector open History. Every save is a version (written by the AI, edited, regenerated, rewritten with AI, number corrected from evidence).
- Pick the earlier version and restore it.
- For the whole report, use ⋯ → Version history to see earlier drafts. Older drafts are kept when a new draft supersedes them.
If you regenerated a section and the writer failed, your previous text was kept automatically.
Indicator values were changed
Open the indicator page and check History for each update: value, who entered it, verification decisions. Re-enter the earlier value in the grid and save. Earlier Excel exports of the indicator table also help.
Evidence was deleted
Only Admins can delete evidence.
- Check Settings → Audit log to see who deleted it and when.
- If the file was linked from Google Drive, the original is still in your Drive (check the Drive trash too). Upload or link it again and re-link it to the activity or indicator.
- Contact support@donordesk.online quickly if the file was in DonorDesk-managed storage; recovery is not guaranteed.
An activity or checklist decision was wrong
- Activities can be re-submitted or revised. Reviewers can send them back with a note.
- Checklist decisions (resolved, accepted risk, not applicable) can be changed by someone with checklist permission; the note history is kept.
A project was archived by mistake
Open the project's Settings and click Restore project (you need a free active-project slot on your plan).
A team member's role or access changed
Check the audit log for role changed events and set the role back on the Team page.
Prevention
- Export approved reports and indicator tables regularly.
- Keep original evidence in your own Google Drive.
- Do not delete evidence that is linked to reports.
- Approve sections only when finished: approved sections are locked for that version.
If you cannot recover something, email support@donordesk.online with the project, item and time it was last correct.