Troubleshooting Browser Performance
Slow pages, crashes, and display issues.
Pages are slow or do not load
- Reload the page and check your connection.
- Use an up-to-date Chrome, Edge, Firefox or Safari.
- Disable browser extensions that alter pages (ad blockers, script blockers) for donordesk.online.
- Clear the site's cookies and cache, then sign in again.
The report editor feels slow
- Long reports with many sections load more content. Use the outline to jump between sections instead of scrolling.
- Close other heavy tabs.
- Keyboard shortcuts (j / k, n) move faster than the mouse (list).
Layout problems
- The sidebar can be collapsed for more room.
- On small screens the outline and inspector collapse; use a larger window for review work.
- Use the theme toggle if colours are hard to read (light and dark themes).
Uploads stall
Large files take time. Upload fewer at once and keep the tab open. Files up to 100 MB are accepted. See Troubleshooting evidence upload.
Things do not update
Reload. The report editor auto-saves, but pages such as Home and My Work show data as of the last load.
Still slow
Email support@donordesk.online with your browser and version, the page and time, and a screenshot.