Invoices

DonorDesk subscriptions are billed through our payment partner Creem, which acts as the Merchant of Record. That means Creem takes the payment, calculates and remits sales tax or VAT, and issues your receipts and invoices.

Finding your invoices and receipts

1. Go to Settings → Billing. Only workspace Admins can open it.
2. Click Manage subscription. This opens the Creem billing portal.
3. In the portal you can see your payment history, download invoices or receipts, and update your card.

Creem also emails a receipt to the billing email address after each successful payment.

Updating payment details

Use Manage subscription in Settings → Billing and update the card in the portal. The new card is used for future renewals.

Tax

Tax is calculated at checkout based on your billing country. If your organisation is tax exempt, or you need a VAT number on the invoice, contact support@donordesk.online before your next renewal.

AI credit packs and other purchases

Top-up packs (Team and Growth) and Growth standing balances are one-off purchases made through the same checkout and appear as separate receipts. See Plans and limits.

Refunds

Refunds are handled case by case. Email support@donordesk.online with your registered email, the receipt number and the reason.

Something looks wrong

• Wrong plan or amount: check your plan and usage in Settings → Billing, then see Troubleshooting billing issues.
• Nonprofit discount missing: confirm your verification was approved (you will have received an email); discounted checkout only applies after approval.
• Payment failed: the workspace keeps access during a short grace period while the payment is retried. Update your card in the billing portal to avoid a downgrade.