Common Messages and What to Do

DonorDesk explains problems in plain language on the page. This guide lists the messages you are most likely to see.

Sign-in and access

Message	What to do
Invalid credentials	Check email and password or use Forgot password.
Google Sign-In failed. Please try again…	Retry or use email and password.
The sign-in link expired.	Start sign-in again.
This reset link is invalid or has expired	Request a new reset link (they last 60 minutes).
Invitation expired / invalid	Ask your Admin for a new invitation.
Role … lacks permission … / You do not have permission…	Ask an Admin for the right role (roles).

Message	What to do
You are over one or more plan limits. Reading, exporting, and deleting still work…	Free capacity or upgrade (plans).

Shown on the project's Setup page with a Fix link.

Code	Meaning
WORKSPACE_PENDING	Google Drive folders are still being created. Retry or repair the workspace.
REPORTING_PROFILE_MISSING	Create the reporting profile.
TEMPLATE_HAS_NO_REVIEWED_REQUIRED_SECTIONS	Approve the donor template.
NO_REPORTABLE_INDICATORS	Add at least one indicator.
INDICATOR_CONFIGURATION_INCOMPLETE	Add baseline, target, unit and frequency.

See the table in Troubleshooting AI report generation ("a basic version was used…").

Reason shown	Meaning
The number does not match the evidence	Use the evidence value or edit.
The evidence file changed after it was checked	Verify the file again.
The evidence has not been verified yet	Verify the evidence.
The evidence is confidential	Confirm sharing or remove the claim.
The figure is from a different period	Check the reporting period.
The evidence only partly supports this statement	Edit or keep with a note.
It claims a cause and effect that needs a human check	Review it yourself.

Message	What to do
Enter a valid Google Drive share link or file ID	Paste the file's share link or ID.
Failed to parse file (imports)	Use the downloaded template and check the file type (XLSX, CSV or TXT).
Could not read the spreadsheet	Share the Google Sheet with the connected Google account.

If a page shows a Reference ID, include it when you contact support.