Frequently Asked Questions

General

What is DonorDesk?

A platform that helps NGOs and grant-funded organisations prepare donor reports faster: it links your logframe, indicators, activities and evidence to an AI-assisted, fact-checked report you edit like a document. See What is DonorDesk?.

Who is it for?

Local and national NGOs, INGOs, UN implementing partners, consultancies and government programme units.

How much does it cost?

Starter is free (1 project, 1 full seat plus 2 viewers, 1 GB, 5 AI drafts a month). Team is $129/month (5 projects, 5 seats, 25 GB, 20 drafts). Growth is $299/month (20 projects, 15 seats, 100 GB, 100 drafts, bring your own AI provider). Enterprise is contracted from $12,000/year. Annual billing is two months free, and verified nonprofits get 40% off. See Pricing.

Is there a free trial?

Every workspace starts on the free Starter plan. There is no standard trial. The Academy demo project lets you explore without using your limits.

Can it produce reports for any donor?

Yes. You upload the donor's template (Word, PDF, text, Markdown, Excel or CSV); DonorDesk extracts the outline and rules, you review and approve them, and the report follows that structure. Donor-native Word output is available when you map the donor's own .docx.

Does AI invent numbers?

No. Tables, charts and comparisons come from verified indicator data, and any figure in the AI's text that is not in your inputs is rejected. Every factual statement is checked against evidence. See AI in DonorDesk.

Can I turn AI off?

Yes, in Settings → Settings. You can always write reports manually.

Account and access

How do I create an account?

Sign up with email and password or Google. You become the workspace Admin.

What roles are there?

Admin, Project Manager, M&E Officer, Grants Officer, Field Officer, Compliance Officer and Viewer. See User roles and permissions.

How do I invite my team?

Team → Invite member, then send the acceptance link yourself (invitation emails are not sent automatically). See How to invite team members.

Do you support two-factor authentication or SSO?

Two-factor authentication is not available yet. SSO / SCIM directory integration is part of the Enterprise plan; talk to us through contact sales.

How do I delete my account?

Email privacy@donordesk.online. See How DonorDesk handles your data.

Projects and data

How many projects can I have?

Active projects: Starter 1, Team 5, Growth 20. Archived projects and the demo project do not count.

Can I import my logframe?

Yes: Excel, CSV or TXT using the downloadable template. Indicators, activities and evidence records can be imported too. See Data import and export.

Can I use Google Drive?

Yes, and it is the recommended option. Files stay in your Drive and use no DonorDesk quota. See Storage.

What file types and sizes?

Common documents, spreadsheets, images and text, up to 100 MB per file. See File formats.

Reports

What does the report workflow look like?

Update Project → Tell the Story → Generate Draft → Review & Submit. See the reporting workflow.

How many AI drafts do I get?

Starter 5, Team 20, Growth 100 a month; Enterprise is contracted. Fallback drafts and single-section regenerations do not use a draft. You can buy top-up packs on Team and Growth.

Can I export to Word and PDF?

Yes, plus Excel indicator tables and ZIP evidence packs. See How to export reports.

Can DonorDesk submit reports to donors directly?

No. You export the approved report and send or upload it yourself. The donor submission export is sealed to the approved version.

What is AI Writing Style?

An optional feature that learns your team's wording preferences from edits, never numbers or facts. See AI Settings.

Billing

How do I upgrade, downgrade or cancel?

In Settings → Billing (Admin only). See Manage billing.

What payment methods are accepted?

Cards through our payment partner Creem, which also handles tax. Enterprise customers can arrange other terms.

What happens to my data if I cancel?

Nothing is deleted. You keep read, export and delete access on Starter.

Do you offer a nonprofit discount?

Yes, 40% off Team and Growth for verified nonprofits. Apply in Settings → Billing.

Technical

What browsers are supported?

Current versions of Chrome, Edge, Firefox and Safari.

Does it work on mobile?

The portal is responsive and works on phones and tablets, though report review is easiest on a larger screen.

Can I connect other tools?

Google Drive and Google Sheets are supported. There is no public API yet; ask about integrations via contact sales.

Still stuck?

Email support@donordesk.online. See Contact support.